As businesses grow, their IT Managed Services need change. As the number of employees increases, new demands are also placed on IT support and processing power. Businesses often realize that they can save time and money by partnering with an IT services company. A reputable IT company will provide managed IT services covering network, servers, IT support and maintenance, IT security and other IT needs. This solution is suitable for companies that do not have the internal IT resources to manage a large number of users. Selecting the right managed IT services company for your business is essential. Here are some tips on what you should look for in an IT services partner.
Good response time
When a problem does arise, you’ll want it fixed quickly. Indeed a good managed IT services company will have fast resolution times. However most of the time, user issues can be resolved remotely. Agents can remotely log into PCs and laptops using specific software and take control to investigate the user’s problem and adjust settings as needed. Managed IT support is also typically paid on a monthly basis. Ask what the payment method is and check their website for reviews of the service. Some of the more proactive IT service providers will have SLAs in place during times of support.
Future planning
You want to protect your IT investment in the future. You want your systems and networks to be robust and durable. It’s worth checking out if potential IT service providers offer an IT roadmap that will help you with IT planning and budgeting. Even better if they offer ways to reduce your IT costs. A true IT services company will want to help you take your business to the next level and improve efficiency.
Partnerships
Find out who the It Managed Services companies you plan to partner with. Also one advantage of outsourcing IT management is that the IT company can handle different vendors for you. You’ll want to make sure they partner with vendors you need to run your business. Usually Microsoft is the main one. Also a good idea to look for a security partner such as Fortinet.
Cloud services
Cloud services from Microsoft and others such as AWS have become even more critical during the COVID pandemic, as businesses have had to quickly adapt to large amounts of staff working remotely. Moving systems, data, and even workstations to the cloud offers enormous benefits in enabling and maintaining a secure remote working environment in the future. Also a good managed IT services company will embrace the cloud and partner with a cloud technology company like Microsoft.