Managed services are the next level in business computing (information technology). Traditionally, having sophisticated computer technology in a business has meant expensive investments in hardware and skilled personnel to manage and maintain it. Often times, the technology requires training for employees to learn how to use it and this adds to the cost. For this reason, technology has not been the domain of small businesses for a long time. The explosion of the Internet as a place of business has changed. All that and with universal access to email and the Internet for marketing and sales, small businesses have found themselves spending money on technology. .
It also involves installing specialized software on customer servers and desktops. This software provides several critical functions, the first of which is “Network Monitoring”. This first level of service allows the MSP to maintain a constant flow of information on the state of the customer network.
Often times, this allows them to identify potential issues before they arise, allowing vendors. To resolve issues before they become an actual issue that stops workflow. Additionally, the MSP ensures that software updates and patches are installed, that backups run on time, and that backups complete successfully, a lengthy process often referred to as “patch management”. Another major benefit is improved network security, as potential breaches are detected early.
Support for remote desktop is the most visible aspect of Managed Services. The MSP software will provide a help desk function. Allowing users to request help with problems or other general support needs. MSP support technicians can access the user’s desktop computer, assess its condition, and take control remotely, if needed. This means small businesses can get full IT support for a small monthly fee per user, keeping costs under control.
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